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Become Customer Obsessed

"Every third customer who receives a response to their complaint reformulates their review into a positive one. 34% completely withdraw their complaint."- (Harvard Business)
"A star rating increase from 3.7 to 4.4 can increase an enterprises location conversion rates by 80% and global brands by 120%." - (Uberall)
"92% of consumers use online reviews to guide most of their ordinary purchasing decisions" - (NRC Health)
"63.4 percent of consumers check reviews on Google before visiting a sites business" - (Total Reviews)
"35% of consumers ranked 'trust in brand' as one of the top 3 reasons for choosing a retailer." - (PwC)
"When enterprise locations reply to at least 32% of reviews they achieve 80% higher conversion rates than business that respond to 10% of reviews." - (Uberall)
"96% of customers will leave/switch because of bad customer service/experience." - (2020 Achieving Customer Amazement Survey Report)
"52% of consumers said bad customer service interaction convinced them to tell others not to buy those specific products or services" - (Dimensional Research)
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What's Inside Total Reviews?

A comprehensive system that allows you to monitor your online reputation. Total Reviews supplies you with a birds-eye view of what your customers think of your brand, while equipping you with resources to make impactful changes that will improve your customer experience, reputation and overall business operations.
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Reputation Management
Monitor and analyse reviews to discover your current online reputation. Then assist in implementing impactful changes.
Competitor Analysis
See actionable insights about your competitors reputation allowing you to compare and make changes swiftly and effectively.
Customer Experience Analytics
Leverage the voice of your customers using ground-breaking A.I to create transparency in your existing service or offers.
Local Listing Management
Manage, monitor and make changes to all of your local online listings and directories through one convenient platform.

Multiple Uses - Unlimited Benefits

There are multiple ways to utilise the Total Reviews platform, depending on your brand requirements.

  • Gain a birds-eye view of your entire online reputation
  • Centralise reviews from 100+ review sites to improve your online presence and convert more buyers through reviews.
  • Turn insights into action with business intelligence tools to create customer experiences that set you apart from your competition.
  • Generate more reviews and avoid reputation risks through faster review response.
  • Elevate your customer experiences, retain customers and be a leader in your market.
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Want To See What Total Reviews can do for your business?

Schedule a demo below, and we will happily show you.
  • See and experience every Total Review tool
  • Discover how Total Reviews will benefit your business immediatley
  • Receive advice on how to respond, gather and manage reviews
  • Allow our A.I. to pin point the key areas of your current reputation
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Managed Services

If you are overwhelmed with your current review management process, or you want a team of reputation management experts looking after your brand, we offer a complete managed service as an optional extra. See what you will receive below:

Managed Responses

Have a reputation management expert respond to all of your existing and future reviews.

Managed Review Gathering

Let us gather new reviews for your brand on a regular basis, allowing you to focus on your business.

Personalised Reporting

We will provide you a monthly report with statistics regarding your reputation.

Exclusive Access & Training

Receive direct access to your very own Reputation Manager who will guide you through the platform and provide continuous training and advice.