3 Ways To Turn A Negative Review Into A Positive Review (Plus Proven Response Templates)
Negative reviews are often cringe, but they present opportunities to build brand reputation and customer loyalty. The art of turning negative reviews into positive ones is vital for navigating today’s business world. Some 63% of customers have never gotten a response to a negative review from a business, but countering a negative review is always […]
5 Powerful Restaurant Reputation Management Tips
In today’s world, the battle for the soul of your restaurant can be won or lost online. Your intangible assets – brand reputation, goodwill, and ability to do business are now mostly based online. Your online reputation deeply influences how potential visitors perceive your business. It can be the difference between a frequently packed restaurant […]
The Importance of Customer Reviews in Statistics
Never underestimate what your customers think about your business in today’s world. The importance of customer reviews cannot be overemphasised. It’s a multi-faceted asset that influences many aspects of a business. When managed properly, it can be a tool to promote brand awareness, create a better product-to-market fit, and adapt to a changing business environment. […]