Customer Experience Analytics
Insights into the voice of your customer
By utilising our groundbreaking A.I you can stay in touch with the ever-changing needs of your customer and ensure long-term brand success.
Better understand the customer experience from each review.
Total Reviews proprietary 'Natural Language Processing' engine, in form of our 'Trending Topics Tool', analyses customer sentiment and identifies trends across feedback and reviews.
Turn review insights into action.
This unique and one-of-a kind A.I. driven keyword categorisation tool helps businesses make informed changes and unlocks opportunities to improve operations and increase revenue.
Mitigate brand risk.
Empower your brand and take control of your business by monitoring feedback and reviews that signal downward trends, negative responses or violations of compliance specific to your business.
Then use this information to enable your team to escalate and resolve these issues internally, before it is detrimental to your brand and reputation.
Drive loyalty in crowded markets.
A.I. driven keyword categorisation measures trends across words and phrases mentioned in feedback and reviews.
Total Reviews will allow you to monitor, manage and engage with customers to build relationships and understand their experiences.
Tag reviews to organise, search, and filter online feedback.
Our 'Tag Tool' and in-depth filtering system allow you to detect trends in feedback - by tagging reviews based on particular trends that are found throughout your locations - to improve operations and increase customer satisfaction. (i.e., Tag every review that mentions 'Atmosphere')
Multi-select for easier filtering.
Select multiple review sources and star ratings to filter your review search directly from the Ratings & Reviews page of your account.