Frequently Asked Questions

See our most commonly asked questions below.

  • How do I know Total Reviews is right for my business

    Great question! We believe most businesses can benefit in some way from our product, however the best way to find out is to schedule a demo. This way we can discuss your needs directly and show you exactly how Total Reviews can be of benefit.
  • Can I add team members to my dashboard?

    Absolutely! We know it takes a team to build a brand, so we allow you to add as many team members as necessary to help you monitor your online reputation and respond as necessary.
  • How does your pricing work?

    We offer monthly pricing with an option of annual at a discounted rate. If you are interested in utilising Total Reviews for your brand, simply request a demo.
  • Do you offer a free trial?

    Absolutely! We offer a 14 day free trial for any new Total Reviews customer.
  • What is your cancellation policy

    We have made it our mission to keep everything very user friendly, this includes our cancellation policy. You can cancel your subscription at anytime from the convenience of your dashboard. For our full cancellation policy please see the link on our website.
  • How do I access customer support?

    There are two ways you can access support if needed. If you aren't in the mood to talk to a human we have a very in depth customer support portal that answers most queries, including support topics and general questions. However, if you feel like talking to one of our customer support team members you can do so between 9 am - 5pm AEST on 1300 853 704.