Reputation Management
Manage reviews from the top directories that drive revenue.
Ensure your brand exceeds customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences. With over 80 review platforms to connect with, we can promise that you won't miss a thing about your online reputation.
Transform your brand reputation
Leverage feedback and reviews to improve your brand, understand your audience and gain insights into your offerings and service.
Request reviews to build local search visibility and acquire more customers.
The 'Ask Tool' enables brands to gather customer feedback seamlessly to, improve customer experiences, ensure business success and even boost local SEO.
The 'Ask Tool' makes it simple for business owners to ask and gather new reviews quickly and efficiently.
Measure request performance, benchmark growth, and audit review requests.
See a high-level comparison of open and click-through rates for every email review request successfully sent to customers.
Benchmark successful email requests and find the template with the winning formula for your customers - allowing you to create the optimal system for review gathering.
Respond directly from the platform to Facebook and Google reviews.
Receive immediate Facebook and Google review alerts, making it easier than ever to respond quickly to positive reviews and rapidly action negative reviews, keeping your customers satisfied.
Respond faster and keep your message on brand with 'Smart and Auto Response'.
Respond to reviews from within the platform using on-brand templates and pre-made formulas.
You can also add the function of 'Auto Response', which will allow the Total Reviews platform to automatically respond to every positive review that comes through, giving you a complete hands off experience.
Make your 'Smart Responses' even more personal.
Personalise your responses to a greater degree by creating your own template and automatically including the reviewers name, business name, location, as well as author name.
This level of customisation will optimise your customer engagement strategy and increase satisfaction.
Immediate keyword alerts.
Effortlessly monitor brand campaigns and operations to create experiences that drive loyalty.
Identify the keywords that will create an impact for your brand and receive immediate email alerts to action on customer feedback.
Review Alerts
Get unlimited review alerts to empower your brand and team.
Immediate insight into new and updated reviews to ensure adequate response time.
Insights into how your reviews change over time.
Track the changes customers make after you implement your reputation management strategies through our 'Review Change Tracker'.
- Understand what changed in your reviews, when they changed and why they changed.
- Retroactively edit or delete review responses so that they make sense in the context of the current version of the review.
- Up-to-date reports and metrics that reflect what is true on the Internet.